Business philosophy
Pursue the development strategy of "specialization, standardization, and internationalization" and adhere to the business philosophy of stable operation, pioneering and innovative , Internationalization" development strategy, adhere to the "stable operation, pioneering and innovative" business philosophy, along with the deepening of China's economic reform and opening up and continue to advance. All employees of Taikang Life Insurance have always been committed to providing professional and high-quality life insurance services for the growing white-collar workers, advocating youth, health, fashion, and happiness for the modern life, modern consumption and family outlook of the white-collar workers. Values.
Taikang Life Insurance has made considerable progress since its establishment. In 2007, Taikang Life achieved a scale of premium income of 34.237 billion yuan, successfully entering the fourth place in the mainland life insurance market. In 2007, Taikang Life's total assets were nearly 140 billion yuan, and the growth rate of net assets exceeded 270%; net profit increased by 3.3 times year-on-year on the basis of doubling for four consecutive years. While achieving a substantial increase in capital strength and maintaining rapid expansion of business scale, Taikang Life's business quality has continued to improve, achieving both scale and value.
In Taikang Life's CEO Chen Dongsheng proposed that no practice is no strategy. Strategy is closely related to vision, mission and values. The vision and mission are directional, and the vision is the development goal of the company itself; the higher level of the mission is the value and significance that the existence of the company can bring to the society, and it is an externality. On the basis of these two, there will be a company's specific strategy. In this sense, strategy is the way and method to realize the vision and mission. Values are the underlying system.
In 2008, Taikang Life withstood the baptism of the insurance market and the capital market, firmly seizing development opportunities, and business development beyond the norm; at the same time, risk control, quality management and value growth were comprehensive Bumper harvest. The annual premium income was 57.7 billion yuan, a year-on-year increase of 69%, and it continued to rank fourth in the mainland life insurance market; it is estimated that the after-tax profit will exceed 1.7 billion yuan, and the solvency margin ratio will exceed 200%.
Business scale
Taikang Life Insurance Co., Ltd. Headquarters, Taikang Life Insurance Building, No.156, Fuxingmen Nei Street, Beijing
Taikang Asset Management Co., Ltd., Beijing 7th Floor, Taikang Life Insurance Building, No.156 Fuxingmen Nei Dajie
Taikang Pension Insurance Co., Ltd. 4th Floor, Taikang Life Insurance Building, No.156 Fuxingmen Nei Dajie, Beijing
Beijing Branch Beijing Fuxing Taikang Life Insurance Building, 156 Mennei Street
Hubei branch 14th and 15th floor, Financial Port A1, Guanggu Avenue, Donghu High-tech Development Zone, Wuhan City, Hubei Province
Guangdong branch, Guangdong Province 18th Floor, Urban Construction Building, No. 189, Tiyuxi Road, Guangzhou
Sichuan Branch Office, 19-21 Floor, Jinjiang International, No. 1 Linjiang West Road, Chengdu City, Sichuan Province 610015
Shanghai Branch Office Jing’an, Shanghai District 26, 25, China Merchants Plaza, No. 228, Weihai Road, 20004
Liaoning branch, No. 205, Zhongshan Road, Heping District, Shenyang, Liaoning 110002
Jiangsu branch, Baixia, Nanjing, Jiangsu District Longpan Middle Road 323 210001
Zhejiang branch 310003, Floor 1, 2, 6, 7 Zhijun Building, 96 Fengqi Road, Hangzhou, Zhejiang Province
Shandong branch Shandong Province 250001, West Building, Yingong Building, 310 Jingsi Road, Jinan City 250001
Henan Branch Office 450008, 11th Floor, Future Building, No. 69 Weilai Avenue, Zhengzhou City, Henan Province 450008
Tianjin Branch Heping District, Tianjin 4th Floor, Junyue Building, No. 18, Guizhou Road 300051
Shaanxi Branch Office 710061, Kaicheng Building, No. 39 Chang'an North Road, Xi’an, Shaanxi Province
Chongqing Branch Office 168 Minzu Road, Yuzhong District, Chongqing No. 7-9th Floor, Everbright Bank Building 400010
Fujian Branch 350003, 15th Floor, Community Service Center Building, Gulou District, 28 Wenquan Park Road, Fuzhou City, Fujian Province 350003
Xiamen Branch Xiamen Hubin 361004, 10th Floor, Post and Telecommunications Guangtong Building, 11 East Road, 361004
Hunan Branch, No. 337, Section 2, Furong Middle Road, Yuhua District, Changsha City, Hunan Province , 26th floor D/G/I/J fourth room, 28th floor 41005
Shenzhen branch 4th Floor, Commercial Bank Building, No. 1099 Shennan Middle Road, Futian District, Shenzhen, Guangdong Province
Anhui Branch Office 230061, Chang'an Building, No. 423, Changjiang Middle Road, Hefei City, Anhui Province
Dalian Branch Office, No. 61 Jiqing Street, Zhongshan District, Dalian City, Liaoning Province 116001
Qingdao Branch Office, Qingdao City, Shandong Province, Hong Kong West 266071, 11th Floor, Area B, Yuyuan Building, No. 77, Ningbo Branch 315020, 16th Floor, Bund Building, 132 Renmin Road, Jiangbei District, Ningbo City, Zhejiang Province
Hebei Branch, Shijiazhuang City, Hebei Province 17th Floor, Junchuang International, No. 50, Zhonghua North Street 0 50000
Heilongjiang Branch, No. 208 Changjiang Road, Nangang District, Harbin, Heilongjiang 150090
Yunnan Branch, 9th and 10th Floor, Jinshi Plaza, 131 Baita Road, Kunming City, Yunnan Province 650021
p>Jilin branch 130022, 3rd floor, Tonggang Building, Nanguan District, Changchun City, Jilin Province
21st floor, Zhongji Building, 1562 Jiefang Road, Changchun City 130022
Guangxi branch, Guangxi Floor 18 and 19, Building 5, Lihai Asia International, Zhongcham Road, Qingxiu District, Nanning City, Zhuang Autonomous Region
Shanxi Branch, Floor 6, 7th, Shengtang Building, 36 Fuxi Street, Taiyuan City, Shanxi Province 030002
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Xinjiang Branch Office 830000, 24th Floor, Hengchang Building, No. 2 Huanghe Road, Urumqi City, Xinjiang Uygur Autonomous Region
Jiangxi Branch Office 18-20th Floor, Xinda Building, No. 15 Yongshu Road, Nanchang City, Jiangxi Province 330003 [ China CITIC Bank) 13th Floor 730030
Guizhou Branch 9th Floor, 11th Floor, Commercial Bank Building, No. 77 Zhonghua North Road, Guiyang City, Guizhou Province 55001
Ningxia Branch Xingqing District, Yinchuan City, Ningxia Building No. 31, Jiefang West Street, 14-15 Floors, Ginza, Generation City 75001
Qinghai Branch No. 4 Xinning Road, Xining City, Qinghai Province (3rd Floor, Chemical Design and Research Institute) 810008
Hainan Branch 517000, 23rd Floor, Times Square, No. 2 Guomao Avenue, Haikou City, Hainan Province 517000
Premium scale
The historical premiums of Taikang Life Insurance are as follows:
Corporate Culture h2>Credit
The insurance industry is the first to apply for a credit rating. Taikang Life has jumped from AA in 1996 to AAA—credit rating. Since its establishment, there has been no bad and bad debts
Successfully issued the first subordinated bonds of the insurance industry in China
Have sufficient solvency to pay attention to preventing financial risks, so far there is no bad and bad debts
As a new type of joint-stock life insurance company, Taikang Life Insurance is very Attaching importance to preventing financial risks, and gradually establishing a "triad" risk management system, which is based on economic capital and value risk management, with compliance system construction and legal services as the main content, and independent internal control evaluation and audit inspection as important means Comprehensive risk management framework, implement comprehensive risk, internal control and compliance management; at the same time, improve the underwriting and compensation system, improve the financial monitoring system, strengthen the audit and audit, so that risks can be effectively controlled. Taikang Life Insurance adheres to the principle of "liquidity, safety and profitability", and strives to manage and use funds well, and strive to obtain the maximum return. Since its opening, there has been no bad and bad debts. Taikang Life withdraws reserves in full in accordance with regulations, and various monitoring indicators are reasonable. After review by the higher-level supervisory authority, it has sufficient solvency.
Management
Life insurance company that has fully passed the ISO9001:2000 international standard (UKAS) quality system certification
Standardized management of international standards
Taikang Life has always emphasized the promotion of management by system, the benefit from management, and the healthy development of standardized management through international standards.
Establish professional committee management system, establish budget committee, investment committee, two nuclear committee and risk committee, etc., playing a major role in daily management and risk control.
Established the individual insurance division, the employee benefit plan division and the bancassurance division, established and improved the business management system with the "Basic Law" as the core and the incentive system with the "Sacred Book of the Century" as the core .
Establishing an operation center, integrating resources, optimizing processes, pre-service, and centralized control of risks. Through the establishment of a strong back-up service system, economies of scale are formed, operating costs are reduced, and operating efficiency is improved, laying a strong foundation for the company to build its core service competitiveness.
The establishment of a financial budget system has effectively strengthened cost control and financial management. Improved the "risk monitoring database model" for key business development.
Information System
In 2001, Taikang Life took the lead in introducing foreign large-scale advanced life insurance software packages in China, and launched a new computer software system: Life/Asia system, and successfully implemented the software Cultural and localization development, put into practical application.
Individual insurance, group insurance, bancassurance new systems and SAP financial system are fully launched in various branches and hundreds of branch companies across the country, and the large-scale business processing model has been fully established and strengthened, which is fast for business It provides strong support for development, risk control and cost reduction.
The industry’s leading marketing support system MSS provides field staff with a 24-hour personal marketing studio, which improves the service level of personal life insurance marketing.
The "leading e-step-OA office automation system" for the whole system was successfully built, which greatly improved work efficiency and strengthened internal communication
Business
With personal insurance as the core, group insurance, bancassurance and renewal services are developed together. Products covering children, women, medical care, pensions, major diseases, accidental injuries, dividends, investment-linked, universal insurance, etc.
Investment business ranks among the best in the industry
Taikang Asset Management Co., Ltd. is officially listed and three business divisions have been established.
After the release of the "Several Opinions of the State Council on the Reform and Development of the Insurance Industry", Taikang Life has repositioned the company's vision-committed to building the company into "the most friendly and market-favored large-scale insurance and financial services group".
On March 23, 2006, Taikang Asset Management Co., Ltd. was officially listed for business. It is a professional asset management company approved by the China Insurance Regulatory Commission and established on the basis of the company’s asset management center. One of the most important institutional investors in the domestic bond market, deposit market, fund and stock market.
From April to July 2006, Taikang Life’s Personal Insurance Division, Banking Insurance Division, and Employee Benefit Planning Division were established one after another, and Taikang Life’s management structure was transformed into matrix management and integrated. This change in the organization and management system has injected new vitality into Taikang Life's business development.
Business system
Taikang Life pays great attention to building a comprehensive and clear business structure system, and has formed a relatively complete personal insurance as the core, group insurance, bancassurance and renewal business together. The developing business situation provides a guarantee for the healthy development of the company's life insurance business. Taikang Life has formed a series of products such as term and whole life insurance, critical illness insurance, endowment insurance, medical insurance, children's insurance, accident insurance, female illness insurance, high protection insurance, dividend insurance, investment-linked insurance, and universal insurance. As of the end of 2007, Taikang Life has provided insurance services to 13 million customers, fully satisfying the general public's comprehensive and multi-level needs for life insurance services.
Promise
Service is the life of life insurance
Win the trust of customers with honest, standardized and high-quality service
Put first
Since its opening, Taikang Life has insisted on putting the interests of customers first, so that customers and the company truly become a community of interests. As of the end of 2008, Taikang Life's accumulated compensation expenditure for the 12 years since its establishment has reached 16 billion yuan. Claim settlement is at the core of insurance services and is an important manifestation of insurance companies fulfilling their promises and providing insurance protection to customers. From customers who pay a few hundred yuan in premiums every year, to customers who pay more than one million yuan at a time, from the first claim case to the 8.2 million yuan individual life insurance claim case in 2003, Taikang Life's professional service quality and dedicated service The spirit has never changed. Taikang Life's timely, reasonable and efficient claims settlement service has won the trust of the company's customers.
The insurance industry took the lead in launching a 100% telephone return visit system to protect the legitimate rights and interests of customers
Since the first in the industry to launch a new contract "100% telephone return visit system" in 1999, Taikang Life has continued to improve Revisit the content and improve the return visit method. In 2004, we began to implement more than one hundred telephone return visits, and to return visits to new contract customers who have successfully returned, so as to strengthen the management of the marketing staff’s exhibition industry quality, protect the legitimate rights and interests of customers, and make "integrity service" always become the core value of the company's brand. An important part of.
The insurance industry took the lead in launching the insurance policy "universal deposit and withdrawal" business
Taikang Life applied the international advanced LIFE/ASIA system, and was the first to launch the insurance policy "universal deposit and withdrawal" business in the country. Taikang Life Insurance Customers of any branch or central branch in the country can handle insurance contract changes, claims and other matters, which truly embodies Taikang Life’s "customer-centric" service philosophy.
Culture
People-oriented, affinity, and integrity
Excellent corporate culture is the key to the success of modern enterprises in competition, and is the concentration and essence of corporate development strategies and management concepts. Taikang Life Insurance advocates a unique corporate culture of "people-oriented, friendly and honest", and establishes a corporate fashion of "innovation, dedication, sharing, and fairness".
Build an "open, fair, and fair" employment mechanism, create a mainstream learning culture of "openness, learning, and professionalism", advocate "education is the greatest welfare, management is serious love", and commit to continuous Improve the professionalism of employees.
Promote the five cultural constructions of "system culture, risk culture, integrity culture, execution culture and performance culture".
Taikang Life pays attention to enhancing the corporate spirit in the company's activities, so that the excellent corporate culture of people-oriented, friendly and honest is deeply rooted in the hearts of the people, and the self-worth of employees and the realization of the company's value are integrated and promoted together.