TechnicalSupportService
A.IfauserencountersaproblemduringtheuseofASUSnotebookproducts,youcanfirstconsulttheusermanualtofindtheanswer.
B.UserscanalsovisitASUSChinesewebsite()togetcorrespondingtechnicalsupportandtroubleshootingofcommonproblemsintechnicalsupport.
C.Userscanalsogototheonlinetechnicalconsultationarea(),whereASUSonlineengineerswillansweryourquestions.
D.UserscandialASUS7X24hourstechnicalsupportline,andouronlineengineerswillprovideyouwithservices.Iftheproductisconfirmedbytheonlineengineerasahardwareproblemthatrequiresmaintenanceservice,theonlineengineerdedicatedlineservicepersonnelwillgivetheuserasetofservicedispatchnumbersandarrangeforthenearestservicecentertoservetheuser.
ASUSNotebook(1sheet)
E.Nomatterhowyouseektechnicalservices,pleasebesuretoclearlyinformyouoftheproductmodel,productserialnumber,BIOSversion,matchinghardware,detailedfailurephenomena,etc.,sothatASUSengineerscanjudgemoreaccuratelyandquicklyThecauseofthefailure.TestingandRepairing
Usersmustbackuportakeoutimportantdatainstoragedevices(suchasharddisks,CD-ROMs,etc.)beforesendingthemforrepair.ASUSisonlyresponsibleforproductrepairsandtesting,Wedonotprovideanydatarecoveryandbackupservices,andourcompanycannotberesponsibleforanydatadamageorlosscausedbyanyfactorduringtherepairprocess.
Inordertoprotecttherightsandinterestsofusers,usersmustpersonallysendthemachine(withwarrantycardandformalpurchaseinvoice)totheservicecenterdesignatedbyASUStoshortentherepairtime.
TheASUSlaptopafter-salesservicecenterissubjecttotheannouncementontheASUSofficialwebsite.
Forlaptopsthatexceedthefreewarranty,ASUSwillchargemaintenanceservicefees,materialfees,ortestingfees.
Forlaptopsbeyondthescopeofthefreewarranty,iftheuserdoesnotagreetorepairforanyreasonaftertheengineerhastestedthequotation,atestfeemustbepaid.